Testimonials

Every day we receive positive comments regarding the excellent care, standards of hygiene, the friendly atmosphere and the deep gratitude clients and families feel toward the service we provide.  Here are a selection of comments made by our various service users and providers of services.

At a coffee morning held with family members of Copper Beeches the following comments were recorded:

Families were impressed with the addition of the bright floral wallpapers added to the stairways, rooms and toilets throughout the home.
They felt there was a pleasant atmosphere at Copper Beeches; it always smells fresh and the hospitality is wonderful.
They were pleased with the decision to appoint two of the Senior Carers as 'Dignity Champions'.

What our visitors say:

Visiting CPN complimented us on the politeness, good manners and welcome she receives when visiting and particularly with reference to her (unexpected) visit last Friday morning. In particular she commented upon Jonathan’s charm and whilst she does not know the names of all of the team, she was warmed by the politeness of members of the team who appear to be non UK nationals.  “The atmosphere at Copper Beeches is extremely happy.  There is a feeling of informality which is far better than so many other homes.  I am very happy with all I’ve seen when visiting – regularly.”

“This home always smells nice, every time we visit, unlike other homes we visit”

“So much excellent care, patience and freedom found at Copper Beeches”

“What a beautiful and lovely home Copper Beeches is – I was a manager of a home too but it was rare to come across somewhere as nice as Copper Beeches.”

What the people living here say:

Pat, a resident, spoke highly about the staff at Copper Beeches, saying how kind they all are, without over fussing but  genuinely concerned with time for her.

"I feel so lucky to live here"

"The food is always fabulous"

"Everyone is very nice – you'll like it here"

"I like being able to get on with my own thing"

What families and friends of service users present (and past) have said:

Your knowledge of caring for your residents is outstanding. I know that my mum is in the right place and that every attention is being given to her needs. I noticed a written prayer on her pillow, put there by someone to help her adjust to her new surroundings..... just shows the love and understanding you so beautifully give. (January 2012)

We happened to visit mum at the very time the Christmas gifts were being distributed to all the residents on Christmas Day.  Firstly we were touched to see that some thought had gone into choosing presents for the individual clients and particularly how very thoughtful it was for mum to have been given a little cyclamen.  She so loves and enjoys her flowers.  So, once again thankyou for the thought and consideration that went into selecting the pressies.   Happy New Year to you all. (Jan 2012)

"With heartfelt thanks for the care you showed grandad and for fighting for him when he needed you to.  You are all wonderful and I know he thought so too; especially Jonathan who could usually raise a response even on the worst of all days".  (August 2011)

"I want to express my gratitude for the wonderful care and my family are absolutely delighted by the care.  The place is spotless, absolutely spotless.   It was such a difficult decision as I had always promised I would never put my wife in a home but..... she didn’t want me to give her the personal care, she said it wasn’t right for a man to do it for his wife, this is why it is so appreciated – what you do here."  (August 2011)

"Thank you for sending us the photographs taken at the garden party.  This is so nice to receive – Nan looks really happy!  Thank you so much for sharing – I have printed them and will drop them to my mum." (August 2011) 

"On behalf of Joyce and family we would like to thank you for accompanying Joyce to hospital, especially when you were off duty.  We do appreciate how kind it was of you, and many thanks."  (June 2011 - to Julie, Senior Carer)

"i have been meaning to say - that having looked at a few more nursing homes, I feel very happy that Mum has been at Copper Beeches, as I do think that given her dementia, the quality of life for her there has been top notch and, as she is at the moment, continues to be so.  So another thank you." (May 2011)

"Thank you for caring for my father with kindness and respect during his time with you. I am glad the flowers were just as I'd hoped - colourful and scented. We all appreciated the homely atmosphere at Copper Beeches.  (May 2011)

'“How well and how happy he looks.  Such an incredible improvement since he has been at Copper Beeches.”

“I do take comfort from knowing Mum and all your other residents are in very capable hands and that you continually strive for excellence at Copper Beeches.”

“Thanks to all the team who put on the wonderful Barbecue.  We were waited on hand and foot and the occasion was enjoyed by the residents and visitors alike.  Music from Martin Fowler brought the afternoon alive.  Top marks to all the caring staff who make my mother’s life happy and care-free.”

“I was extremely impressed by the level of care my dad received during his stay.  Every member of staff made me and my family very welcome.”

“Thanks for all the support and loving care you gave to my aunt during her stay at Copper Beeches.  Thank you so much.”

"A big thank you for all your kindness and help in making Joyce's birthday so special.  To the cook who made the lovely cake well done!  You all made the afternoon very special."

"Thanks to all staff for their cheerful and caring ways with Dad"

 "My heartfelt thanks for all the kindness and care that everyone gave to my dad during his time at Copper Beeches."

"Thank you for all the care and attention you gave to my sister when she was living with you."

What Respite/Day Care visitors say:

It was heart-warming to know how much you care about your residents and their families. Copper Beeches is a very lovely facility and both you, Anne and all your staff are not only kind and courteous but exemplify the highest of professional standards.When I got my mum back to her home I un-packed her suitcase and was amazed that everything had been packed so neatly, so carefully and it was all spotlessly clean. Thank you!  (Nov 11)

"Dear Staff Members - I would like to thank you most sincerely for the wonderful care and understanding you have given me over the past 2 weeks (October 2011).  Without doubt it has helped me very much towards a speedier recovery.  Enjoy the biscuits - love to you all." 

“I would like to say thank you for the way in which you cared for me recently on the two stays I had with you.  Everyone was so kind to me and I felt very welcomed.”

"I am being spoilt and well looked after".

“Thank you for being there at our time of need.”